Terms & Condition

Enrollment & Tuition

  • Confirmation of Enrollment | Unless otherwise specified, applications are handled on a first-come first-served and confirmation-by-payment basis. Confirmation of the student’s specific class placement/enrollment is only confirmed once the student has completed registration and payment on our system
  • Instructor | Big Bang Academy reserves the right to change the class instructor for courses or individual private lessons as deemed appropriate or necessary. Big Bang Academy is not required to provide prior notice for such arrangements.
  • Non-refundable | Tuitions are strictly non-refundable and non-transferable once the student’s placement has been confirmed, except in the event that a student’s application for enrolment is not accepted or course applied is cancelled by Big Bang Academy.
  • Calculation | All tuition fees are calculated according to the published rates in the current brochure and website or the latest published amendment, if any. Big Bang Academy reserves the right to change the price and offer promotions at any time to respond to market. Missed or unused promotion codes are not refundable upon settlement of tuition fees.
  • Settlement | Students must settle all course fees at the time of or before class enrollment. Big Bang Academy reserves the right to withdraw or preclude the student from attending class due to non-payment of tuition in part or in full.
  • Payment Methods | Tuition could be paid online at the time of registration. Bank transfer /PayMe/FPS are accepted if a Big Bang Academy representative confirms registration and provides the bank account number.

Course Cancellations & Make Up Classes Arrangement

  • Student Absence
    • For personal reason: If the student is absent without a notice 24 hours prior to the class time, the full fee will be charged and there will be no refunds, credits and no make-up to be arranged.
    • For sick leave: If a student is deemed physically unsuitable to attend a class, s/he has to give the notification 4 hours before the class starts. No make-up class will be given if the notification is made in less than 4 hours from a class.
  • Make Up Class | Make-up classes are non-refundable and non-transferable. Given at least 7 days of advanced notice, students may join another class of their same level if the class is not full and if the two classes have the same curriculum progression. In the case where make up cannot be arranged, hand-out summary will be given for home studying. No further arrangements will be made once make-up class has been confirmed. If a student does not show up for the scheduled make-up class, the class is forfeited.  For online regular classes, in any given ONE term, students will be able to arrange ONE 30-minute make up class at a mutually agreed time within the term due to personal reasons with sufficient advanced notice (e.g., illness, exams, interviews).
  • For students enrolled in trial classes or holiday camps, no make-up classes will be offered for any missed classes.
  • Minimum Student Number | Big Bang Academy reserves the right to reschedule or cancel a student’s enrollment at any time due to the class size of not reaching minimum student number
  • Social Issues | For classes cancelled due to unexpected public health warnings, i.e. school suspension officially announced by EDB or other safety concerns, Big Bang Academy will try to accommodate the majority with makeup classes but with no guarantee.

School Suspension / Bad Weather Arrangement

Classes will be cancelled if Typhoon 8 or above, or BLACK rainstorm signal or above is issued or expected to be issued 2 hours before classes start. For students age 3-5 years old, classes will be cancelled if Typhoon 3 or above, or RED rainstorm signal or above is issued or expected to be issued 2 hours before classes start. Big Bang Academy will notify the parents if classes will be cancelled.

Weather Signal

3-5 years old

6 years old or above

AMBER Rainstorm Warning Signal

Normal

Normal

RED Rainstorm Warning Signal

Cancelled

Normal

BLACK Rainstorm Warning Signal

Cancelled

Cancelled

Tropical Cyclone Warning Signal No.1

Normal

Normal

Tropical Cyclone Warning Signal No.3

Cancelled

Normal

Tropical Cyclone Warning Signal No.8 or above

Cancelled

Cancelled

  • Parents should pay attention to the news and weather reports and exercise discretion in deciding whether or not to send their children to class.
  • For regular classes or workshops cancelled due to severe weather conditions, Big Bang Academy will try to accommodate with make up lessons with no guarantee. If students cannot attend the lessons at the given times, then there will be no additional rescheduling or refund for the lessons.
  • For trail class or holiday camp course, there will be no make-up class, rescheduling or refund.

Equipment

  • Students need to ensure all the equipment will be used properly and safely, keep the items in good condition, and return the items to Big Bang Academy after the lesson.
  • Student is responsible for the cost of repair or replacement if any damage happened to the items.

Discipline & Safety

  • Eating and drinking are not permitted in teaching venues and during online classes. Audiotaping, videotaping and photography is not permitted during classes, except with the prior permission of Big Bang Academy.
  • Parents and guardians are solely responsible for the safety of the students before and after online and face-to-face class. Parents are responsible to arrange appropriate transportation or pick-up for students to and from Big Bang Academy’s classes. Big Bang Academy does not require students to sign-out or notify us when they are leaving the premises. Big Bang Academy will not be responsible or liable, directly or indirectly, for any injury or loss of property/damage of personal property in the campus or during our online classes.
  • Parents and guardians are solely responsible for the safe storage and cleaning of the online class experiment materials before and after class.
  • Indemnity and Release: you agree to release, indemnify and hold Big Bang Academy and its affiliates and their officers, employees, directors and agents (collectively, “Indemnitees”) harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of any Big Bang Academy’s service, including but not limited to online classes/camps, face-to-face classes/camps, private classes, birthday parties and other events.
  • Big Bang Academy reserves the right to exclude from class any student whose behaviour disturbs the rest of the class, or who does not comply with Academy regulations. If s/he has caused damage to the class venue’s property, a fine will be levied based on the market value of the damaged item.
  • In case of serious accidents when immediate medical care is required, children will be sent to the nearest hospital. By accepting Big Bang Academy’s terms and conditions, you have given us your consent for us to do so.

Use of Images and Videos

  • Big Bang Academy reserves the right to freely use all photography, film and sound material that has been created by Big Bang Academy and/or Big Bang Academy’s staff during the program, without asking further approval from the participant. This includes any photos/recordings taken by parents/guardians which are sent to any staff member of Big Bang Academy. Big Bang Academy reserves all rights to images and footages.
  • Big Bang Academy reserves the right to use the applicant/student’s work for promotional or educational purposes.
  • Class Recordings: Classes that take place during Big Bang Academy’s online classes are automatically recorded by Big Bang Academy(“Class Recordings”). We value student and Teacher privacy, and our use of Class Recordings is extremely limited. Specifically, Class Recordings are made available to us to (1) provide a viewable copy to students who missed the Class, or who wish to review the Class, for their personal educational purposes; and (2) for our instructors to review the Class Recording personally in order to improve their Classes. In addition, Big Bang Academy may use Class Recordings to provide feedback to Teachers, to improve our Services, for customer support, and for compliance purposes. Big Bang Academy retains Class Recordings for three months after the date of the applicable Class, after which they are deleted. Notwithstanding the foregoing, Big Bang Academy will also delete Class Recordings earlier than three months under the following circumstances: (a) upon the request of a Parent for the deletion of their child’s personally identifiable information, or (b) upon the reasonable determination of Big Bang Academy that a Class Recording should be removed to protect the privacy of certain Users or because of violations of these Terms of Service.
  • The consent regarding photography and film material may be withdrawn at anytime with prior written notice to Big Bang Academy. If you do not wish for your child(ren) to be in marketing/editorial material, please write to us at [email protected]

Personal Data

Your personal data will be processed by Big Bang Academy both within and outside Hong Kong, primarily for the purpose of completing your booking, providing you with the products and services that you have booked. We may also inform you of new offers, products and services which may be of interest to you (including by e-mail/whatsapp/SMS), and you may cancel such information at any time. If you have questions about Big Bang Academy’s processing of your personal data, would like to have a copy of the information Big Bang Academy holds about you, or have inaccurate personal data rectified or erased, please contact us at [email protected]

Others

    • Parents/students agree not to reproduce, distribute or show to any other person, in whole or in part, any of the class materials, lesson notes, worksheets, assessments and tests distributed by Big Bang Academy without the prior written consent of Big Bang Academy. The copyright of all these materials belongs to Big Bang Academy and all rights are reserved.
    • Parents/students are not permitted to solicit or make private arrangements for tuition with instructors/tutors employed by Big Bang Academy.
    • Big Bang Academy will not be liable in cases where Big Bang Academy is unable to fulfill any services to which they are contractually bound because of fire, natural disaster, act of government, failure of suppliers or subcontractors, labour disputes or other reasons that are beyond Big Bang Academy’s control. Big Bang Academy will not be liable for loss, damage, or injury to persons or property howsoever caused.
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